Return Policy and Process

Return Policy

If you find the product(s) is inconsistent with the ordered type and quantity or are damaged when receiving the product(s), please contact the company's customer service department immediately to arrange a replacement of the product.

We will accept returns if the following conditions are met:

  1. The product(s) have obvious and serious damage or quality problems
  2. Damaged during transportation

Please use the same email as when ordering to contact our customer service within 2 working days after receiving order(s): info@cteagallery.store


Return process

If you find the product(s) is inconsistent with the ordered type and quantity or are damaged when receiving the product(s), please contact our customer service within 2 days after receiving the product(s). The product(s) must remain unopened, and the company can arrange a return. Return will not be accepted for opened product(s). Customers can request a refund within 2 days after receiving the product(s). If you want to request a refund, please contact our customer service via email: info@cteagallery.store Please use the same email as when ordering.

Precautions

Ø  The products cannot be refunded once used

Ø  No refund will be processed if it does not meet personal taste

Ø  Weight of products is measured by hand, which may be slightly different within four grams when receiving the products.

Ø  There is no return or exchange for special offers.

Ø  Factors such as shooting light, camera or digital screen may cause difference in colour. It is normal that the actual product and the photo are slightly different.


Customers do not need to pay for shipping fee when returning product(s). Please follow the steps below:

  1. Contact our customer service via email to info@cteagallery.store
  2. The content of the email should include: (Order number, Reason for Return, Order quantity, Images)
  3. The customer service will provide a return address.
  4. Customers are recommended to send the returned product(s) via SF Express. Please select "freight Collect" for the freight.
  5. After we receive your returned product and confirm that it meets the return conditions, we will arrange the fund as soon as possible and return it to the credit card account you used to purchase.