Return Policy:
For hygiene and food safety reasons, we do not accept returns or exchanges for tea products (loose leaf tea, tea sachets, and tea powder) once opened.
For unopened products:
• Must be returned within 7 days of receipt
• Must be in original packaging and sealed condition
• Must include proof of purchase
• Shipping costs for returns are borne by the customer
Cold Brew Tea Bottle:
• Can be returned within 14 days if unused and in original packaging
• Must be free from damages and in resalable condition
• Shipping fees for returns are borne by the customer
Non-returnable Items:
• Opened tea products
• Sale or clearance items
• Damaged or used items
• Items without original packaging
Refund Process:
• Refunds will be processed within 5-7 business days
• Original payment method will be used for refund
• Shipping costs are non-refundable